Featured Demo
Business Process Outsourcing Model
Introducing our BPO solution, which offers the power of our CCM suite with the flexibility of an ASP model. Includes demonstrations of solutions for EBPP, online customer self-service and web-based call centers, as well as an overview of BPO itself.
Business Process Outsourcing
Are the pressures of managing data integration, document creation, document archive and retrieval, e-billing, or customer care weighing on your mind? Now you can rest easy with Group 1 Software's Business Process Outsourcing (BPO) solution. BPO consists of leading-edge hardware, software, 24/7 customer support, and professional services, available as a co-sourced or fully outsourced solution. Through our end-to-end Customer Communication Management (CCM) solution, you can now rely on a single provider to manage any number of your CCM and online business applications, hosted in our world-class data center.
Group 1 Software offers a range of practical outsourcing options and pricing models designed to fit your specific needs. With our full outsourcing option, we'll manage and host your complete CCM process and e-billing solutions in our secure data center. Services may include analysis, design, testing, implementation and 24/7 support. We'll perform as few or as many services you require. You simply pay as services are used.
Or, you may prefer our unique co-sourcing model that offers a best-of-breed approach for software licensing and outsourcing. Your enterprise can license our premier software to support in-house implementation and then tap into Group 1's BPO for other applications. This provides an easy path for moving applications in-house later.
BPO is the perfect option for many businesses, providing:
- Faster time to market
- Reduced start-up risks
- Full service accountability
- Synchronized print and electronic bills
- Reduced errors and duplicate efforts
- Unsurpassed security, protection and control of private data
- Scalability and enhanced performance
- Streamlined maintenance labor costs
- Full disaster recovery
Let Group 1 Software's flexible BPO solution help you save time, money and resources while increasing revenue and building customer satisfaction. For more information about our BPO solutions, contact us today.