CCM Business Editions

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Brochures

Download the CCM Business Edition brochure for the complete view of all business editions.

Featured White Paper

The CCM Connection

Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Featured Case Study

Shenzhen Telecom Improves Customer Service through Better Bills

Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Download data sheet PDF

To win customers today, and to remain competitive in the future, nothing is more important to organizations than the ability to understand their target audience and successfully communicate with this audience to serve its needs.

Sounds easy, but keeping up with advancing communication technologies and rising customer expectations poses challenges for many organizations.

Group 1’s CCM Business Editions were designed with your Customer Communication Management (CCM) needs in mind:

Your organization may need all of these capabilities — or more basic functionality. That’s why Group 1 offers a Flex Edition for selecting individual capabilities and adding functionality as needed. Our Enterprise Edition comes with the full array of capabilities and business benefits from all the Business Editions.

Recent Case Studies

CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
London Life Insurance Provides Financial Statements over the Web: Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service: National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
Pitney Bowes Redesigns Its Invoices and Implements Enhanced Web Presentment and Payment: Pitney Bowes leverages their statement technology to cut expenses, increase satisfaction and offer new online services.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Telecommunications Provider COMCEL Improves Customer Service Using DOC1: COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.

Recent White Papers

The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.
Online Video Demos for Communications Providers and Electric Utilities: Discover the power of our customer and location intelligence solutions for these highly competitive industries.