Document Composition

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Featured Sample Document

MicroCom Telco Statement

This utility statement shows the ability to personalize promotions, vary services reported on and make use of color printing.

Featured White Paper

The CCM Connection

Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Featured Case Study

Greater Cincinnati Water Works Benefits from the DOC1 Suite

Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

The true cost of a document can only be measured after it’s been reviewed by the intended recipient. That’s why customer-driven organizations look to add value every step of the way.

Document Composition includes the software and services needed to create, manage, test and revise the high-volume print and electronic communications essential to your business. Organized, personalized and effective content can improve customer loyalty and eliminate the need for many follow-up phone calls. These well-planned documents help your business achieve the desired results, and can be produced in less time with fewer resources.

Customer Communication Management (CCM) Business Editions

Our CCM Business Editions are the powerful, flexible solutions you need to help you reduce customer acquisition costs, improve customer loyalty, and maximize the lifetime value of each customer.

Each of the individual CCM Editions is built on and utilizes the powerful and proven Group 1 solutions and value enhancing add-ons.

One–to–One Communications

Whether you’re dealing with simple letters, full-color mailers, statements or messages within a statement, you need the capability to develop documents quickly, collaborate with other users, reuse content and maintain consistency throughout the organization.

Pitney Bowes Group 1 Software makes it easy to create documents in print or electronic formats and deliver them across multiple channels–web, fax, email and print–including highly-customized correspondence and a host of industry-specific applications.

End–to–End Document Production

Our all new Document Composition solutions offer the end-to-end functionality you need to reduce phone calls, streamline operations and improve overall customer satisfaction.

More Effective Communications

Transaction–create transaction tables and user-defined business logic
Text-heavy–generate flowing columns of text, pagination and tables of content
Correspondence–provide CSRs interactive, rules-driven templates and data-driven accuracy
Promotional–add personalization to Quark documents and PDFs

Centralized Administration

Configure user security through your Work Center, where you can access and control all resources from one place
Enhance marketing through data-driven message content and formatting
Deliver functionality appropriate to a user’s experience and a document’s complexity
Track status through design, approval, testing and production

Streamlined Workflow

Combine power objects with self-documenting logic maps to create complex applications in hours
Share components across applications and groups to optimize collaboration and reusability
Preview documents prior to production for real-time proofing
Output content in a broad range of print and electronic formats
Get time-sensitive communications in the mail days earlier

Enterprise-wide Integration

Extract and consolidate data from multiple sources
Scaleable architecture supports thousands of users
High-volume output for batch, online and interactive
Electronic document archiving enhances service delivery

Solution Advantages

To create more powerful documents, contact us today, or call 888-413-6763.

Recent Case Studies

ABN AMRO Global Banking Group: Delivering Highly Personalized Letters: Group 1’s DOC1® solution helps ABN AMRO create an infrastructure to quickly and flexibly generate and control its document output.
Aetna and Pitney Bowes - Partners in Progress: In an unprecedented partnership, Aetna and Pitney Bowes join forces to create a state-of-the-art automated document factory.
ANICO Elevates Client Communication and Streamlines Processes: DOC1 helps the American National Insurance Company communicate more clearly with clients while streamlining key work processes.
BKB Offers Clients a More Customer-Friendly Experience: Basler Kantonalbank implements DOC1 Suite to provide customers one, integrated statement.
British Gas Retains Customers with New Statement Design: British Gas redesigns statements using DOC1.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation: Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
Experian Personalizes Millions of Credit Reports with DOC1 and Oce: Read how DOC1 enables Experian to generate up to 9 million fifty-page credit reports each year in addition to 1.5 million bankcard statements annually.
Greater Cincinnati Water Works Benefits from the DOC1 Suite: Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
ICG Communications Calls on DOC1 for Flexible Bill Formatting: ICG Communications implements DOC1 to provide customized and tailored statements to customers.
Interelectra Presents a New, Friendly Face to the Marketplace: A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.
Maxcom Telecomunicaciones: Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
Pitney Bowes Partner Power Provides Fujitsu with Full ADF Solution: Learn about Fujitsu Service's recent implementation of a full Automated Document Factory (ADF) solution powered by successful collaboration across Pitney Bowes business units.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Sears Canada Produces 50 Million Documents a Year with DOC1: Read how DOC1's flexibilty and sophisticated formatting enabled Sears to produce a variety of dynamic documents.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Thomas Cook AG Optimizes Customer Communications with CCM Solution: Thomas Cook AG implements a comprehensive Customer Communication Management (CCM) solution to better serve its client base through optimization of customer communications.
TUI InfoTec Personalizes Customer Documents with the Help of DOC1: When TUI InfoTec upgraded to a color printing system, they came to us for a comprehensive solution.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

Are We Paying Attention?: The latest international research on the consumer attention span given to bills, statements, official correspondence, and direct marketing and the emerging role of transpromotional marketing messages.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Document Evolution: Delivering on the Promise of Customer Communications Management: Group 1 Software and management-consulting firm Peppers & Rogers Group present a white paper on the importance of Customer Communication Management (CCM) for today's enterprises.
The Value of Document Composition and Print Stream Engineering: Learn how end-to-end business processes using print stream engineering and document composition can help your business yield efficiency and effectiveness, as well as reduced costs and greater customer satisfaction.
Utilizing Customer Communications to Build Profitable Long-term Customer Relationships: Group 1 Software and Madison Advisors, one of the most respected Document Management Consultancies, present a Market Assessment of the DOC1 Suite.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.
StreamSure Production Print Validation Solution Demo: Watch a video tour of this new powerful, versatile CCM quality assurance solution for testing document output prior to production.

Pitney Bowes Group 1 Software