Electronic Document Management

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Business Process Outsourcing

Learn more about our BPO solution, which offers the power of our CCM suite with the flexibility of an ASP model.

You can also watch the introduction to our BPO model, which includes two demonstrations that highlight some of the key CCM functionality that is available through this outsourced solution.

Featured White Paper

The CCM Connection

Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Featured Case Study

San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service

Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Documents and timely information are the currency of any successful business. Fact is, more information has been produced in the last 30 years than in the previous 5,000 — the entire history of civilization — and administering these documents has become a challenge for even the most advanced organizations.

An Electronic Document Management System is a computer-based system used for managing both electronic and paper-based documents. In simple terms, it allows you to store, search and retrieve digital versions of most any document — anytime, anywhere.

CCM Business Editions

CCM Business Editions are the powerful, flexible solutions you need to help reduce customer acquisition costs, improve customer loyalty, and maximize the lifetime value of each customer –- in the most cost-effective manner possible.

Each of these bundled editions is built on and utilizes the proven Group 1 solutions and value enhancing add-ons. Editions to streamline electronic document management include:

Fast Retrieval and Greater Control

In today’s e-enabled world, instant access sounds like a no-brainer. But companies need solutions that address the many challenges they face. Documents may be created by disparate systems in different formats. Some have become reliant on cumbersome, slow-loading PDFs. Others have organized documents in ways that make it time-consuming (if not impossible) to pinpoint a specific page. Fortunately, Pitney Bowes Group 1 Software can help you overcome these obstacles–and more.

Our high-speed, high-volume, high-performing document repositories provide ubiquitous access to critical communications — through virtually any interface or application.

Ubiquitous Access for Higher Efficiency

With Group 1 solutions, CSRs, auditors, administrators and brokers can view years of stored data, including statements, policies and correspondence-saving you significant time and money. Real-time indexing, compression, storage, and direct data-retrieval make it possible for you to integrate the most advanced document archive and retrieval solutions directly into your call center, partner networks or customer website quickly–usually in a matter of weeks. In addition to a broad range of industry-specific applications, our Electronic Document Management solutions can help you achieve:

Call Center Effectiveness

Minimize talk time and increase first call resolution
Provide instant access to exact replicas of printed and web-based documents
Quickly locate customer information using an interactive name and account search
Handle multiple questions quickly through customer-centric document folders
Send email and e-fax instantly, speeding call resolution and eliminating call backs
Resolve transaction disputes and reconcile complex invoices

Remote Document Access

Access and print customer documents in field offices
Create a fully indexed and searchable subset of archives, such as by customer, broker or agent
Eliminate paper copies to sales, agents and brokers
Comply with legal and records management requirements
Enable more powerful Business Continuity Plans

Customer Self-Care

Deploy web presentment and e-payment in just weeks
Provide instant access to current and historical documents
Let customers download and print documents from home or office
Include one-to-one marketing messages to increase sales and retention

Mailstream Visibility

Record step-by-step progress of mail pieces through the postal network
Automatically confirm delivery of regulated and high-value items
Increase revenues with more selective waivers of late fees
Eliminate unnecessary collection calls
Suppress costly late notices when payments are in transit
Avoid needless contacts that may damage customer relationships

Advantages of Group 1 Electronic Document Management

To do more with your documents, contact us today, or call 888-413-6763.

Recent Case Studies

California Air Resources Board Implements OpenEDMS® to Streamline Certification Process: OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
London Life Insurance Provides Financial Statements over the Web: Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Telecommunications Provider COMCEL Improves Customer Service Using DOC1: COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.
Telefonica Brazil Improves Communication with Clients: Telefonica transforms invoices into electronic documents to improve communication with clients.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

The Call for More Progressive Self-Service: Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Electronic Vault Advantage: This paper examines common approaches for document storage and highlights the six key advantages inherent to high-speed electronic vaults.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Pitney Bowes Group 1 Software