Featured White Paper
The Call for More Progressive Self-Service
Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
Featured Case Study
National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
Featured Demo
CCM Business Editions Overview
Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.
Key Advantages
Profit from the power of channel intelligence.
With years of experience in Online Account Management, Pitney Bowes Group 1 Software goes beyond the ordinary to meet your unique needs.
Our CCM Focus
While our software has been recognized for its advanced technology and best-of-class performance, we’re driven by an undying commitment to Customer Communication Management. Across the board, our solutions enable businesses to improve profitability, increase effectiveness and strengthen customer relationships. This CCM framework provides you with deeper insights into the uniqueness of every customer, and the best strategies to communicate with each and every person, business and household.
Rapid Integration
Our highly-scalable, J2EE multi-tier architecture simplifies web application development and integration with your company’s application servers, databases and legacy systems. In many cases, you can deploy web presentment and e-payment in just a few weeks.
End-to-End Capabilities
As the global mailstream leader, we can help you create, produce, distribute and manage customer communications every step of the way. This single-source access makes it easier for you to connect with customers in new ways–whether through data quality and integration, document composition or online account management.
Modular Platform
While our suite of solutions is robust, our modular design allows you to right-size your solutions. We’ll help you choose the most appropriate applications–providing for a quicker, cost-effective implementation. Key products include e2 Present, e2 Online Account Management and e2 Pay, e2 Vault and e2 Service.
Learn more about our powerful industry applications.