Featured Document Sample
Thomas Cook Invoice
Group 1's CCM solutions were used to create Thomas Cook's invoice, a component of a comprehensive travel package containing all relevant customer information such as ticket, itinerary, lodging, and voucher information. This extremely helpful, all-inclusive tool has elevated customer satisfaction.
Webinar Available
Business Process Outsourcing
Learn more about our BPO solution, which offers the power of our CCM suite with the flexibility of an ASP model.
You can also watch the introduction to our BPO model, which includes two demonstrations that highlight some of the key CCM functionality that is available through this outsourced solution.
Featured White Paper
The Call for More Progressive Self-Service
Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
Featured Case Study
ICG Communications Calls on DOC1 for Flexible Bill Formatting
ICG Communications implements DOC1 to provide customized and tailored statements to customers.
Telecommunications
Top Carriers Rely on Pitney Bowes Group 1 Software
A decade of deregulation, new competition and industry consolidation has forced telecommunications carriers to leverage customer data and communications in new ways. Every day, management is being tasked to acquire customers more effectively, boost retention rates, expand capacity, and deploy new revenue-generating services — all while relentlessly cutting costs.
Now more than ever, telecommunications leaders are turning to Pitney Bowes Group 1 Software to achieve order–of–magnitude improvements in their strategic business processes.
Enjoy more effective customer communications — at dramatically lower costs.
- Build profitable online relationships through electronic bill presentment
- Maximize postal discounts and reduce mailing costs
- Improve quality and accuracy by validating customer data in real time
- Make smarter decisions up-front by pinpointing the exact location of customers
- Maintain contact with customers through high-speed move updates
- Modify mission critical communications on-the-fly with print-stream engineering
- Reduce fee waivers and streamline collections activity by verifying mail delivery
Pitney Bowes Group 1 Software makes it possible for you to respond quickly to rapidly changing market conditions. We provide a broad range of CCM solutions that can help you drive maximum value from customer relationships and forge stronger, more personal bonds with subscribers. Learn more about the challenges and opportunities facing the telecommunications industry.
Request additional information about our products and services.