Pitney Bowes Software


Pitney Bowes Software Technical Services Contact Information

Technical Support

The goal of our Technical Support department is to assist our customers with the use of our software by answering questions and resolving problems specifically related to the software. Some of the reasons that customers contact us include getting answers to questions about:

  • Product-related issues,
  • Help with accessing our Pitney Bowes Software Technical Support Web Site

If you have questions about these, or any other technical support–related issue for which you think we may be able to help, please contact us using any of these methods:

Phone/Email — All products (except Sagent Data Flow)

North America
Phone — US: 800–367–6950, Outside US: +1 518–285–7283
Emailsoftware.support@pb.com
Technical Support Phone MenuSupport Phone Menu

Phone/Email — Sagent Data Flow

North America
Phone — 800–367–6950, options 1–3
Emailsoftware.support@pb.com
Africa, Europe and the Middle East
Phone — +44 (0) 1923 27 91 04
Emailsoftware.support@pb.com
Asia-Pacific except Japan)
Phone — +65 63 25 17 60
Emailsoftware.support@pb.com
Austria, Eastern Europe, Germany and Switzerland
Phone — +49 (0) 89 46 23 87 55
Emailsoftware.support@pb.com
France
Phone — +33 (0) 1 39 10 17 43
Emailsoftware.support@pb.com
Japan
Phone — +81 (0) 35 46 86 88 1
Emailsoftware.support@pb.com
South America
Phone — +1 518–285–7283
Emailsoftware.support@pb.com

Product Distribution Services (PDS)

PDS has multiple roles within Pitney Bowes Software, including managing product shipments via media and Internet delivery and coordinating the product Beta Test Program. Customers have contacted us to get answers to questions about:

  • Lost or missing product shipments
  • Participating in our Beta Test Program

If you have questions about these, or any other product distribution services–related issue for which you think we may be able to help, please contact us using any of these methods:

Emailpds@g1.com
PhoneUS: 800–367–6950, Outside US: +1 518–285–7283
Fax — 301–918–0722

Sales

Do you have a question about a new product that you’re interested in? Not sure who your Sales Executive is? Use these methods to contact our sales department to get answers to all of your sales-related questions:

EmailPbbi.sales@pb.com
Phone — 800–327–8627
Fax — 518–285–6070

Pitney Bowes Software University

Pitney Bowes Software University is standing by to help you with all your product education needs. Here are just a few of the reasons why customers contact us:

  • Registering for classes,
  • Information about Public Seminars and On-Site Seminars, and
  • Advanced and Generic Industry Courses.

If you have questions about these or any other education–related matters, please use one of the contact methods below to get in touch with us:

Emaileducation@g1.com
Phone — US: 800–859–4133, Outside US: +1 518–285–7283
Fax — 301–918–0735

Documentation

Our Documentation department is constantly working to bring you the most comprehensive and up–to–date product documentation possible. Contact us to get answers to your questions about:

  • Pitney Bowes Software Publications,
  • Online Documentation,
  • Participating in Documentation Review/Evaluation, and
  • Purchasing Documentation.

If you have questions about these or any other documentation–related matters, please contact us using one of the methods below:

Emaildocumentation@g1.com
Phone — US: 800–859–4133, Outside US: +1 518–285–7283
Fax — 301–918–0735

Customer Information Management

At Pitney Bowes Software, we know that effective communication with our customers is key to providing you with an exceptional customer experience. Much of the information we provide is specifically tailored for our customers based on the products they own. Some reasons that customers have contacted us include getting answers to questions about:

  • Problems accessing your List Services account on our Technical Support Web Site, and
  • Any (non product—specific) problems related to your experience on our Technical Support Web Site.

If you have questions about these, or any other Customer Information Management-related issue for which you think we may be able to help, please contact us using any of these methods:

Emailsoftware.support@pb.com
Phone — US: 800–859–4133, Outside US: +1 518–285–7283
Fax — 301–918–0492

Professional Services

Pitney Bowes Software’s Professional Services department provides post–sales support for customers who wish to further enhance their Pitney Bowes Software products.

If you have questions about these, or any other Professional Services–related issue for which you think we may be able to help, please contact us using any of these methods:

Emailprofessional_services@g1.com
Phone — US: 800–859–4133, Outside US: +1 518–285–7283
Fax — 301–683–6717

PreSales Support

The PreSales Support team is standing ready to provide help with Pitney Bowes Software’s prospects, current customers, account representatives and all other internal departments within Group1. Contact our PreSales Support department if you have questions about:

  • Product needs assessments,
  • Pitney Bowes Software product skills,
  • Platform and 3rd–party application knowledge, and
  • Solution architecture design recommendation.

If you have questions about these, or any other issue for which you think PreSales Support may be able to help, please contact us using any of these methods:

Emailpresales@g1.com
Phone — US: 800–859–4133, Outside US: +1 518–285–7283
Fax — 301–918–0464

Maintenance/Renewals

Our dedicated staff works hard to assist you with your product maintenance and product renewals–related questions. Customers have contacted us to ask questions about:

  • Specific billing–related questions
  • Renewing their product maintenance agreements

If you have questions about these, or any other issue for which you think the Maintenance/Renewals staff may be able to help, please contact us using any of these methods:

Emailpbbi.renewals@pb.com
PhoneUS: 800–367–6950, Outside US: +1 518–285–7283
Fax — 301–683–6500